Terms and Conditions CREDIT – NEW ACCOUNTS First time customers must be processed through our Business Department. First time orders will be expedited when accompanied by a qualified resale certificate and new account credit application/agreement form. CREDIT – OPEN ACCOUNTS We require the following: Completed and signed new account Credit Application Valid sales tax “resale” certificate AVAILABLE TERMS Open accounts – NET 10 terms for qualified customers Cashier’s check / COD / Company check Credit Cards: VISA, MasterCard, American Express (to billing address ONLY) Wire Transfers SPECIAL ORDERS Must be prepaid and are non-cancelable and non-returnable. RETURNED CHECKS A service charge of $20.00 per check charged for any returned check. FINANCE CHARGES Finance charges of 1.5% per month on past-due balances. SALES TAX Customers must submit a qualified resale tax certificate. Shipments cannot be released until this document is received. Customers in CA, FL, IN, LA, MA, NM, NY, PA, VA, WV or WY, please contact ADI for the appropriate sales tax form. MINIMUM ORDER All orders under $100.00 are subject to a $5.00 handling charge. PRICING All packages are FOB point of origin. Prices are subject to change without notice. Quantity pricing may be available. SHIPPING • All refused orders will be subject to a handling charge of $5.00 plus freight charges & fees. • Freight carrier charges such as COD fees and freight charges will be charged to purchaser. • ADI must be notified within 24 hours after receipt of all damaged goods or shortages. • All RUSH orders for same day shipping will be subject to a handling charge of $25.00 plus freight charges & fees and subject to availability of inventory. RETURNS Please note that the following items may not be returned: • Discontinued items, Special Order items, and Consumables • Items for which manufacturers will not accept returns • Items not purchased from ADI • Open units, units which require re-boxing, or units in an unsuitable resale condition. • Items which have undergone revisions w/out being assigned a new part # by the manufacturer. All returns must have the complete Return Authorization # (RA#) prominently displayed on the shipping label in order to be received in our warehouse. If the RA# is not visible, your shipment may be refused. DO NOT place shipping labels or write RA#’s on the outside of the manufacturer’s boxes, as products must be in a resalable condition in order for you to receive credit. Re-box all returns in appropriate shipping cartons. All original packaging and materials must be returned with product. Returns are for replacement only. Replacement credit will be issued at the original purchase price or current selling price, whichever is lower. All non-defective items returned are subject to a 15% restocking fee. ADI reserves the right to require the purchaser to return the defective goods directly to the manufacturer for replacement. Contact the ADI Customer Service Department at 877.866.2675 for a return authorization.